Privacy Policy

This Privacy Policy explains how VandiGo("VandiGo", "we", "us") collects, uses, shares and protects information about you when you use our mobile apps, website and services (together, the "Services"). By using the Services you agree to this Policy.

1. Information we collect

Information you provide

• Account details: name, mobile number, email address and password.
• Driver and fleet details: driving licence, vehicle registration and insurance documents, and vehicle information.
• Communications you send to our support team.

Information collected automatically

• Location data (with your permission) to request, match and navigate rides and show live tracking.
• Trip details: pickup and drop-off, route, fare and timing.
• Device and usage data: device type, operating system, app version and diagnostic logs.

2. How we use information

• To provide, operate and improve the Services.
• To match riders with drivers and calculate fares.
• To verify driver and fleet documents and eligibility.
• To send service messages, receipts and important updates.
• To prevent fraud and keep the platform safe.
• To comply with legal and regulatory obligations in India.

3. How we share information

We share information only as needed to run the Services:

• Between riders and drivers, the limited details needed to complete a trip (e.g. first name, vehicle, approximate location).
• With service providers who process data on our behalf (e.g. mapping, messaging and cloud hosting), under appropriate confidentiality obligations.
• With authorities where required by law or to protect safety.

We do not sell your personal information.

4. Data retention

We keep personal information for as long as your account is active and as needed to provide the Services, resolve disputes, and meet legal requirements, after which it is deleted or anonymised.

5. Your choices & rights

• You can access and update your account details in the app.
• You can control location and notification permissions on your device.
• You may request access to, correction of, or deletion of your personal information by contacting us.

6. Security

We use reasonable technical and organisational measures to protect your information. No method of transmission or storage is completely secure, but we work to safeguard your data.

7. Children

The Services are not directed to children under 18, and we do not knowingly collect their personal information.

8. Changes to this Policy

We may update this Policy from time to time. Material changes will be notified through the app or website. Continued use of the Services after changes take effect constitutes acceptance.

9. Contact us

Questions about this Policy or your data? Email privacy@getvandigo.com or support@getvandigo.com.

This document is provided for general information and should be reviewed by qualified legal counsel before launch to ensure compliance with applicable Indian law.